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Legal Advocacy

The Legal Advocacy Program provides information, summary advice, referrals, and representation to low-income immigrants and refugees.

Specializing in immigration, and poverty law, the program aims to help newcomers deal more effectively with the Canadian legal system, ensuring they are informed of their legal rights and responsibilities. Program services are provided in a linguistically and culturally sensitive environment.

Client Eligibility
Assistance is provided/priority is given to individuals who meet the following criteria:

  • have low income
  • have difficulty with English
  • have little/no knowledge of the Canadian legal system, and
  • have issues no other agency is able to assist with


  • All advocacy services are FREE
  • Financial assessment guidelines are used to determine client eligibility
  • Any filing or application fees are at clients’ expense

Summary of legal areas covered
This is just a summary; the legal issues will be determined after an initial telephone screening or the first intake appointment.

Immigration Law:

  • Permanent residency for Convention Refugees or Protected Persons
  • Citizenship issues for former refugees and people with disabilities
  • Difficulties in obtaining or renewing PR Card for Refugees and people with disabilities
  • Assistance with permanent residency for Permit Holder Class
  • Assistance with work permits for refugees and others needing a work permit to qualify for income assistance

Poverty Law:

  • Income Security
  • Canada Pension Plan (CPP)
  • Employment Insurance
  • Employment Standards
  • Debt, such as Canada Revenue Agency, Medical Services Plan (MSP)

Please note that we do not provide legal assistance with the refugee determination system. This includes the initial stage right through to Appeals, Stays and Admissibility Hearings. Please contact Legal Services Society (Legal Aid) 604 601 6076. If you do contact us, we will only be able to provide a referral.

Intake Process
When you call, the Legal Advocate or Program Assistant will make a short assessment over the phone. If you qualify for our services, the Legal Advocate will book an intake appointment with you.

During the first intake appointment, we may:

  • Give information or summary advice.
  • Refer you to another organization/agency.
  • We may also not have an answer for you during the first appointment; we may need to get back to you at a later date.

Remember: Bring all relevant documents to your first meeting.

Appointment expectations
Please come 10 minutes early for the appointment, as you will have to read a disclaimer and fill out a confidential intake form. No late comers will be seen.  Anyone arriving late 15 minutes, or more, will be rescheduled for another day, you will not be served that same day.

All appointments are strictly confidential.

Interpretation services
For your first meeting with the Legal Advocacy Program please bring a friend or relative who can help with interpreting. Let us know before your first meeting if language assistance is needed, we may be able to make accommodations. Interpretation services are available only for previously assessed clients with open files.

Program Information
Contact Info: 

Legal Advocacy Program
1720 Grant St., 2nd Floor
Vancouver, BC, V5L 2Y7

Phone: 604 254 9626
Fax: 604 629 0061
Email: legaladvocacy@mosaicbc.com


Funding Source: 

 The Law Foundation of BC logo

This program is funded by the Law Foundation of British Columbia


To download our brochure (in English) or materials related to 'Humanitarian and Compassionate Applications' and 'Legal Issues for reader_icon_special_opt.jpgNewcomers,' please see below pdf files in English and other languages.


MOSAIC believes in providing support to clients while receiving services. Please visit our dedicated client subsection that provides information on

  • Client Rights and Responsibilities,
  • Opportunity to tell your story,
  • Client satisfaction survey, and
  • Complaints procedures...by clicking here.