“My change is in all aspects: better communication with my children, be a better mom... It is truly possible to make changes.”

CARF Canada seal

Information for Newcomers

MOSAIC Settlement Program is a free service for permanent resident (PR) newcomers and live-in caregivers in Canada who have questions about:


Meet a Settlement Worker

MOSAIC settlement workers have supported thousands of newcomers in identifying their needs and making a plan for settling in the Lower Mainland. You can talk to your settlement worker about any of the topics on this page, or attend a workshop. Our services are free for permanent residents and live-in caregivers.
Our settlement workers speak English and one or more of the following languages:
Français Filipino كوردى Kiswahili 中文 فارسی Kirundi
 Español Kinyarwanda Русский Türkçe 한국어 عربي  

Call a Settlement Worker during MOSAIC office hours or leave a message any time (you will need to have Skype installed in your computer.)



What to expect when you see a Settlement Worker

On your first visit with a settlement worker, he or she will:

  1. ask you to fill in a registration form. You will need your PR number for this;
  2. talk with you about your needs; and
  3. provide answers to your settlement questions and refer you to useful programs and services.

MOSAIC respects client privacy and confidentiality. Read our policy here or discuss it with your settlement worker.

Some settlement resources you may find helpful are:

MOSAIC believes in providing support to clients while receiving services. Please visit our dedicated client subsection that provides information on

  • Client Rights and Responsibilities,
  • Opportunity to tell your story,
  • Client satisfaction survey, and
  • Complaints procedures...by clicking here.