“At MOSAIC, I learned everything about how to look for a job in Canada.”

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Settlement Questions and Answers

Here are some answers to questions we are often asked

Question:
I would like to inquire about working and settling in Canada, in particular the Lower Mainland, Burnaby would be the area most preferred. I am a Filipino citizen currently working in Bangkok, Thailand. As a foreign teacher I find it very difficult to stay here much longer as I cannot procure proper documentation to renew my working visa. What are the requirements that I should meet before settling and working in your country? 

Answer:
Thanks for your email. MOSAIC’s settlement workers provide information, support and referral to newly arrived immigrants. We are not lawyers and we do not provide legal advice regarding immigrating to Canada. However, we can point out the places where you can get answers to your questions. In this case you may want to visit the Canadian Immigration Centre Webpage http://www.cic.gc.ca/english/index.asp
If you need to get legal advice you can contact the lawyer referral services.


Question:
I am a computer engineer with a foreign company in Shanghai. I and my wife plan to immigrate to Canada as we heard that the living environment is excellent. My wife is currently a secondary school teacher. We have a daughter who is 9 years old. We do not have much savings. We need to find a job and a place to live once we landed in Canada. Please give us some information before we take more specific actions to apply for immigration.

Answer:

  1. In which province do you plan to live in Canada?
  2. Before you come, please do some research to explore more about the place you want to settle down. Please check the web site of Citizenship and Immigration Canada regarding the category of immigration that is most eligible for you or your family’s application for immigration. www.cic.gc.ca 
  3. Our agency, MOSAIC, provides employment programs for new immigrants to help them look for jobs.
  4. Also, our settlement services provide information and support for new immigrants when they first come to Canada. For details of our programs please check our web site: www.mosaicbc.com 5. Please check the market information of houses/rental through the internet before you made any important decision. http://www.cmhc-schl.gc.ca/en/co/reho/yogureho/fore/gest/index.cfm If you landed in Vancouver, British Columbia, and if you need help, please contact me (Flora Lung: 604-254-9626 ext 288). I am a settlement worker and I speak Mandarin and Cantonese.

Question:
I am a new immigrant from Taiwan. My wife and I, together with my 13 year old son, recently landed in Vancouver. I was a sales manager in my home country. My wife was a nurse. Currently, we temporarily live in my friend’s place.  I heard that MOSAIC helps immigrants. 

I would like to see how MOSAIC can help me.  As we are new here, we do not know how to ask for help.

Answer:

  1. MOSAIC is a non profit, multilingual agency dedicated to assisting immigrants and refugees with their settlement and integration needs.  Whatever you think about, please feel free to ask.  If it is within the scope of our services, we will assist you to meet your needs.  We also make referrals to other appropriate services.
  2. As you are new to Canada, I would like to know whether you have applied for the social insurance card (SIN), health care card and you have arranged school for your son or not.  Then I will discuss with you about your plan (including your wife) on job search, study, housing, volunteering…
  3. As the needs of each family is unique, I encourage you to call me (Flora Lung) at (604) 254-9626 ext 288  so we can assess what else you need in order to settle in this new country and integrate to the society. I am a settlement worker and I speak Mandarin and Cantonese.

Question:
I am currently living in South Africa. I am married with two children and my husband and I are originally from Rwanda. We have permanent resident status here in South Africa. We have applied to come to Canada as skilled workers since my husband and I both went to school here. I have a Bachelor of Commerce degree in Accounting and he has a Bachelor of Arts degree in Architecture. We know that the process is long, but we would like to have an idea of how much money we would need to settle, the cost of the apartments, opportunities for further schooling etc.


Answer:
The cost of living in Canada depends on the province and city in which you choose to live. You can visit the Citizenship and Immigration Canada Website for more information under the "Newcomers to Canada" section. If British Colombia is your province of choice, then the WelcomeBC.ca Website will have further information for you about British Colombia.


Question:
I am a permanent resident. My family has just landed in B.C. I wonder how do I access healthcare for them?

Answer:
There is a three-month waiting period for new residents in which you are not covered under the Medical Services Plan (MSP). All BC residents must join the MSP. During the waiting period, you may purchase private health insurance from an insurance broker. If you do not purchase health insurance and you are hospitalized, it may cost you thousand dollars per day. Please visit the BC Ministry of Health Services Website for more information.


Question:
My wife and I are new immigrants and we would like to register our 2-years old daughter in a daycare centre. How do I find a daycare and how do we apply for Childcare Subsidy?

Answer:
Regarding child service providers, please check the BC Ministry of Children and Family Web page Child Care Resource & Referral Program. If you choose to hire a babysitter, be aware that babysitters are not licensed or regulated by the BC government. You may ask your family and/or friends for referrals and carefully select a daycare centre of your liking or hire a suitable babysitter for your child that way.

Please refer to the Child Care Subsidy Rate Table under the 'rates and payments' information item on the page, and be aware that the government subsidizes only a portion of the childcare expense. The parents are responsible for the remainder.


Question:
I found details of your organization through the Internet. I am from Sri Lanka planning to migrate to Vancouver. I am married and have a child, a son of 7 years. I am interested in obtaining your services, but, I am a little concerned about your charges. Hence, I would appreciate if you could let me know the charges for your services.

Answer:
MOSAIC is a non-profit organization. Settlement Program services are free of charge as they are funded by the Canadian federal and provincial governments. If you are coming to Vancouver as a permanent resident, one of our settlement workers will be able to assist you as soon as you contact our office.


Question:
I just arrived to Canada from Mexico and am seeking legal advise re my immigration status. Can your Spanish settlement counsellor help us?

Answer:
Our Settlement Counsellors do not give legal advice. A settlement counsellor will give you general information only. 

For legal advise please consult a qualified lawyer who is a member in good standing with the Law Society of British Columbia; or, consult with a community legal advocacy program that is supervised by a lawyer who is a member in good standing with the Law Society of British Columbia.


Question:
We are going to move to Vancouver as permanent residents. My wife and my two children are not familiar with Vancouver. Is there any possibility of obtaining services vis-á-vis settlement to be arranged before arrival in Vancouver, including housing and transport?

Answer:
Settlement workers provide information, referral and support services. Any arrangements related to hotel stay, housing or transportation are outside the mandate of our settlement workers. However, once you are in Vancouver, you can contact our office, where a settlement worker can assist you with information regarding finding and renting a place. As you may be aware, housing in Vancouver is scarce and very expensive. Rental accommodation in Vancouver is governed by the Residential Tenancy Act. So, it is a good idea to get familiar with British Columbia’s tenancy laws before signing a tenancy agreement. Good websites to look at are the Residential Tenancy Branch and TRAC-Tenant Resource and Advisory Centre


MOSAIC believes in providing support to clients while receiving services. Please visit our dedicated client subsection that provides information on

  • Client Rights and Responsibilities,
  • Opportunity to tell your story,
  • Client satisfaction survey, and
  • Complaints procedures...by clicking here.